You have 30 calendar days to return an item from the date you received it. Contact Cross Innova to receive a return authorization number, which is to be included as an attention line in return address. Except in the instance of defect, to be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging.
Once we receive your item, we will inspect it and notify you that we have received your returned item. If your return is approved, we will initiate a refund to your credit card (or original method of payment).
You will be responsible for paying your own shipping costs for returning your item. Shipping costs are nonrefundable. If you receive a refund, the cost of return shipping will be deducted from your refund. If the return is approved, we will transmit your refund within 2 weeks of approval.
There are no refunds on items damaged in shipping. In that case, you must file a claim with the carrier. Additionally, USPS first Class mail is unsecured. Ensure that items are shipped to a secure address. Cross Innova is not responsible for carrier shipping errors.
Orders that are paid for with a credit card and returned will be assessed a $3.00 processing fee.
All packages are to be fully insured. You must notify us of any return so that we will be expecting your package. Returns that are sent without our prior knowledge and/or not containing return authorization number will be refused.
We do not refund shipping costs or credit card fees. They will be deducted from the total amount of your refund.